If you believe your travel plans are affected by COVID19 outbreak and you are looking to cancel your reservation, please click below to submit your cancellation request.
We sincerely apologize for any challenges you have experienced with respect to your existing reservation with FlightHub.
Since the start of the COVID-19 pandemic, we have been working around the clock to help our customers find the best possible resolution to their situation. As a travel agency, we are bound by airline rules, policies and restrictions. Refunds or future travel credits are dependent on what the airlines allow us to provide.
While we are doing our best to accommodate customer requests, we can only offer what the airlines are permitting us to. Many airlines are unfortunately not offering refunds, so even though we understand your predicament, we are not in a position to provide refunds for airlines that are not granting them.
Thank you for your understanding.
What Our Customers Had to Say
Kelvin K.
“You have done excellent despite the virus! Thanks for your service!”
Magaly F.
“The person answered all my questions and she was very knowledgeable and patient with the call. I appreciate your personal customer service.”
Nigel I.
“I got a straight and direct answer by a knowledgeable customer service rep. I know where I stand now.”
David N.
“The agent got on the phone and right away and went about resolving my issue and got things taken care of. I am very impressed with her level of customer service and initiative in resolving issues.”
Rose T.
“It was all very good! Thank you for how easily we got our refund back.”
Tracy M.
“The representative was very respectful and explained everything very clearly. I appreciated her help.”
Stanley D.
“I was pleased that I requested a call back, and that it was returned within an hour. Both representatives were courteous and took care of my refund issue with no problems.”
Zoe R.
“Outstanding understanding of customer service. Could not have been better!”
Joe T.
“Duane was very helpful today. He handled everything in a very efficient and timely manner. He answered my questions and helped me understand the process. He helped process my refund for my trip that was cancelled.”
Rick R.
“In less than 5 minutes my problem had already been solved.”
Overview
The World Health Organization (WHO) has declared the outbreak of the COVID-19 virus to be a global health crisis. As disruptions to flight travel occur across the world due to the outbreak, many airlines are offering waivers to their passengers, such as the opportunity to reschedule a trip without paying the airline’s change fees. We’ve created this page to help you find out what waivers you may be entitled to. FlightHub reduced handling fees may apply.
Useful Links
To keep up to date on updates for the coronavirus, use the links below. Links will be updated as new information is available.
Based on airline policy, you may be eligible for one of the following (handling fees may apply):
Cancel for Future Credit
A Future Travel Credit may not equal the indicated cash value depending on certain restrictions, so please read carefully.
A Future Travel Credit is provided by an airline upon cancellation of a ticket and its value can be applied in part or in whole towards the booking of a new ticket. Certain restrictions may apply when booking a new ticket using a Future Travel Credit, depending on the airline's terms and conditions associated with the original fare that you purchased, including:
Future Travel Credits must be used to book a ticket with the same airline as the original ticket.
Fares eligible to book with your Future Travel Credits may be different than those available for new bookings that are not subject to Future Travel Credits restrictions.
A Future Travel Credit may consist of individual credits corresponding to the fare and taxes of your original ticket. In such a case, the individual fare and tax credits may be respectively limited to the fare and tax portions of your new itinerary.
Future Travel Credits are non-refundable and non-transferable from one traveller to another. For example, you may not combine 2 Future Travel Credits from different passengers, each of $200 value, to book a new ticket of $400 value for a single passenger.
If the cost of your new flight is greater than your Future Travel Credit amount, you will need to pay the remaining difference in price.
If the cost of your new flight is less than your Future Travel Credit amount, you may lose the remaining value depending on the airline policy.
The booking date and/or travel date of your trip must be within the validity period of the Future Travel Credit (e.g. 12 or 24 months from the original ticket purchase date or travel date, depending on the airline policy).
In some cases, Future Travel Credits may only be redeemable for a new ticket that has the same origin and/or destination as your original ticket.
Exchange
Some airlines are waiving their penalty fees to allow you to book new flights. New flights are subject to airline restrictions. Changes are only allowed for un-flown flights. When you request to change your flight with us, we will handle fulfilling your request with the airline on your behalf. Please visit your self-serve page to check for the options.
Refund
If you cannot change your flights, you may be entitled to a refund. Some airlines are allowing tickets to be refunded even if you purchased non-refundable tickets due to COVID-19 outbreak. Refunds are only available for un-flown flights. When you request a refund with us, we will cancel your booking and will handle fulfilling your request with the airline on your behalf. Due to the COVID-19 outbreak, it could take up to 18 weeks to receive refund to the original form of payment you used when you purchased the itinerary. Please note that not all airlines are offering refunds, please click here to see if you are eligible.
Please note, to be eligible for options above, your reservation must be cancelled or exchanged prior to the scheduled departure date or you risk losing the full value of the tickets.
If you booked with low cost carriers, such as Spirit Airlines, Frontier Airlines, etc. we suggest you visit their website for more information.
Review our Airline Travel Waivers table, to check available options offered by airlines.
Handling Fees
Due to the COVID-19 outbreak, FlightHub is reducing standard handling fees for some modification requests.
Modifications to reservations affected by airline travel waivers purchased prior April 1st 2020 (including exchanges, refunds and cancellations with future travel credit) are subject to handling fees of up to $50 per passenger (based on original ticket value).
Modifications to reservations affected by airline travel waivers purchased after April 1st 2020 (including exchanges, refunds and cancellations with future travel credit) are subject to handling fees of up to $75 per passenger (based on original ticket value).
Please note that additional airline fees and difference in fare may apply.
Original service fees and fees associated with non-airline ancillaries are non-refundable.
Travel Waivers
Below is a “Travel Waivers” table to quickly look up current travel waivers. Select your airline and review the waiver information
Because of the rapid development of this global health emergency, information is being issued quickly by the airlines regarding travel waivers. While we will do our very best to keep this page up to date as new information becomes available, we cannot guarantee that the information is entirely complete or current. If your travel was affected by the outbreak, but cannot see a waiver related to your flight here, you may want to check with your airline directly by visiting the airline’s website.
Ticket Refund Updates
If you’ve already submitted an application for a refund, take note that your refund may take a little longer than normal to complete with the sheer number of passengers that were impacted. We are processing refunds in the order the request was received.
You will receive an e-mail as a confirmation of completion of your refund once it has been processed. Your refund should be reflected on your billing statement within 2 billing cycles based on credit card and financial institution. You can also check updates of your application online. Please click here to check the status of your reservation.
Important Information
Given that several countries have imposed entry restrictions for those who have recently been to affected areas, please ensure that you are able to enter your final destination country.
Because of the rapid development of this global health emergency, information is being issued quickly by the airlines regarding travel waivers. While we will do our very best to keep this page up to date as new information becomes available, we cannot guarantee that the information is entirely complete or current. If your travel was affected by the outbreak, but cannot see a waiver related to your flight here, you may want to check with your airline directly by visiting the airline’s website.
USD
CAD - English 
CAD - Français