We sincerely apologize for any challenges you have experienced with respect to your existing reservation with FlightHub.

Since the start of the COVID-19 pandemic, we have been working around the clock to help our customers find the best possible resolution to their situation. As a travel agency, we are bound by airline rules, policies and restrictions. Refunds or future travel credits are dependent on what the airlines allow us to provide.

While we are doing our best to accommodate customer requests, we can only offer what the airlines are permitting us to. Many airlines are unfortunately not offering refunds, so even though we understand your predicament, we are not in a position to provide refunds for airlines that are not granting them.

Thank you for your understanding.

Options Explained

Based on airline policy, you may be eligible for one of the following (handling fees may apply):

Cancel Without Refund

We were able to secure a great price for your original flight. However, cancelling your ticket and exchanging it for a future flight may be subject to restrictions and/or additional costs. Prices for replacement flights may be higher than what you originally paid, and may involve less choice, due to the limitations imposed by the airlines for flight exchanges. Potential restrictions and/or limitations include:

• Fares eligible to rebook in the future may be limited to the same fare type and/or fare class as your original ticket(s).
• Your original ticket price consisted of individual fare and taxes components. In some cases, the original fare and taxes components of your original ticket may be respectively limited to the fare and tax portions of your new itinerary.
• The original value of your ticket(s) is non-refundable and non-transferable from one traveller to another.
• If the cost of your new flight is greater than your original ticket price, you will need to pay the remaining difference in price. If the cost of your new flight is less than your original ticket price, you may lose the remaining value depending on the airline policy.
• You may be restricted to rebooking a new ticket that has the same origin and/or destination as your original ticket.
• The booking date and/or travel date of your trip must be within the validity period allowed by the airline (e.g. 12 or 24 months from the original ticket purchase date or travel date, depending on the airline policy).
• You must rebook a ticket with the same airline as the original ticket(s).

Upon rebooking, you may be charged an Exchange fee per passenger by the airline.

Your reservation must be canceled prior to the scheduled departure date or you risk losing the full value of your original ticket.

You must rebook your new flight(s) through FlightHub. You can rebook by contacting one of our Customer Service Agents or by logging into "Manage My Booking".

Exchange

Some airlines are waiving their penalty fees to allow you to book new flights. New flights are subject to airline restrictions. Changes are only allowed for un-flown flights. When you request to change your flight with us, we will handle fulfilling your request with the airline on your behalf. Please visit your self-serve page to check for the options.

Refund

If you cannot change your flights, you may be entitled to a refund. Some airlines are allowing tickets to be refunded even if you purchased non-refundable tickets due to COVID-19 outbreak. Refunds are only available for un-flown flights. When you request a refund with us, we will cancel your booking and will handle fulfilling your request with the airline on your behalf. Due to the COVID-19 outbreak, it could take up to 18 weeks to receive refund to the original form of payment you used when you purchased the itinerary. Please note that not all airlines are offering refunds, please click here to see if you are eligible.

Handling Fees

• Due to the COVID-19 outbreak, FlightHub is reducing standard handling fees for some modification requests.
• Modifications to reservations affected by airline travel waivers purchased prior April 1st 2020 (including exchanges and cancelations with or without refund) are subject to handling fees of up to $50 per passenger (based on original ticket value).
• Modifications to reservations affected by airline travel waivers purchased after April 1st 2020 (including exchanges and cancelations with or without refund) are subject to handling fees of up to $75 per passenger (based on original ticket value).
• Modifications to all other reservations are subject to our standard handling fees.
• Please note that additional airline fees and difference in fare may apply.
• Original service fees and fees associated with non-airline ancillaries are non-refundable.

Ticket Refund Updates

If you’ve already submitted an application for a refund, take note that your refund may take a little longer than normal to complete with the sheer number of passengers that were impacted. We are processing refunds in the order the request was received.

You will receive an e-mail as a confirmation of completion of your refund once it has been processed. Your refund should be reflected on your billing statement within 2 billing cycles based on credit card and financial institution. You can also check updates of your application online. Please click here to check the status of your reservation.