Submit Request for a Refund of your Air Transat Ticket Affected by COVID-19

Air Transat has recently announced a revised policy that provides refunds to customers with non-refundable fares whose flights were cancelled or who voluntarily cancelled their travel due to COVID-19 since February 2020.

For more information, please visit Air Transat’s detailed Refund and Cancellation Policy

What Tickets are Eligible for a Refund?

Air Transat is offering a refund option to all eligible customers with tickets for travel dates on or after February 1, 2020 and who purchased before April 29, 2021.

Refunds are available for customers whose flight was cancelled by Air Transat or who voluntarily cancelled their flight for any reason.

How will my refund be calculated?

The amount that will be refunded to you will be determined based on Air Transat’s Refund and Cancellation Policy and will depend on the reason for cancellation. Please note that some of the taxes paid for the original ticket may be forfeited and non-refundable.

How do I submit my refund request?

You can submit your request for a refund by entering your Reservation ID and email address below:

Enter FlightHub Reservation ID (9-Digit Number):
Passenger Last Name:
Enter email address on file:
Please click the Submit button at the bottom of the page to finalize your refund request.
What to expect next?

After you have submitted your request using this page, we will send you a “Refund Request Confirmation” email to confirm your eligibility for a refund, informing you of the amount to be refunded and provide additional information.

Once you receive the “Refund Request Confirmation” email, you will be required to confirm that you want to proceed with the refund request, at which point we will finalize the request on your behalf.

Given the excessively large volume of requests, please allow for a delay of a few weeks before you receive the “Refund Request Confirmation” email from FlightHub; our teams are working as fast as possible to get to your request.

Thanks for your patience and understanding.