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Frequently Asked Questions
How can I apply my Extended Cancellation Policy?
The Extended Cancellation Policy plan allows you to cancel your booking within the same day you made the purchase. No questions asked! Simply...
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How many pieces of carry-on baggage is allowed on board my flight?
Baggage policies can vary depending on the airline. Generally, you will be allowed to take one (1) carry-on bag and one (1) personal item (s...
Where can I see a receipt of my payment?
To view and print a receipt of your reservation, sign in to your FlightHub account by using either your FlightHub user name and password, or...
What credit and debit cards do you accept?
We accept MasterCard, Visa, American Express, and Visa/Mastercard debit. We do not yet accept payments by Interac.
I have an international credit card. Can I use it on FlightHub.com?
For the majority of travel bookings, FlightHub does accept most major payment cards issued by banks worldwide. In some cases, due to some te...
Why do I need to provide my credit card verification number (CVV#) when making a reservation?
Providing your credit card verification number (CVV#) ensures that the credit card is in your possession and is being used with your authori...
There is an international transaction fee on my card statement, why?
If there are abnormal charges on your monthly statement which are identified as an international or foreign transaction fee, please make sur...
Can I receive my refund on a different credit card than the one I used to pay for my reservation?
No. Any refunds must be credited back to the card that was used for the original transaction.
Is my credit card number safe?
Customer transactions with FlightHub.com take full advantage of Secure Sockets Layer (SSL) encryption technology. SSL technology is availabl...
What are my options if I don't want to pay over the Internet?
If you feel uncomfortable providing payment information over the Internet, call 1-800-711-1755 and book your travel over the phone.
What happens if I miss my flight?
If you miss your flight, present yourself at the airline ticket counter and ask for assistance. In some instances they may book you on the n...